Reference

Terms That Shape Your Account

Read these Terms and Conditions before you open your account, because they explain how access, payments, records, and disputes are handled on tezmatka.

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tezmatka Terms That Shape Your Account
REACH US HERE

Where To Ask About Terms

If you need help with a clause, a payment match, or an account change under these terms, use the contact path that suits you.

Email Send the clause, page link, and your registered contact details.
Live chat Use chat when you want a quick read on one condition, a payment record…
Phone Call when the issue is urgent or you need to confirm a time-sensitive step.
OUR HANDLING

How We Keep Records Clear

We handle this policy area with simple controls that support account checks and fair replies.

Data use

We keep personal details tied to your account so the terms can be applied correctly. That includes contact fields, request history, and transaction references needed for checks, replies, and dispute handling.

Cookies

Cookies support sign-in continuity, language choice, and session checks. You can clear them in your browser, but some actions may ask you to sign in again so we can confirm the same account.

Account security

Account changes, password resets, and sensitive requests may need a verification step. That extra check helps reduce mistaken edits and confirms that the person asking is the account holder.

Retention

We keep records only as long as we need them for the terms, payment matching, dispute handling, and legal duties. After that period, we remove or anonymise them where our process allows.

Contact path

For corrections, access questions, or a copy of a stored record, contact us from your registered email or phone. If the request is unclear, we may ask for the exact page or transaction reference.

Changes to terms

If a clause changes, we publish the updated text on this page and use the new version from that date. When a change affects your account, we may also send a notice through the contact details on file.

Questions About Your Terms Rights

These questions cover the parts of our Terms and Conditions that usually matter when you open an account, change details, or ask for a record check. If your situation does not fit one of these answers, reach us through the support paths above and we will point you to the clause that applies. We keep the wording direct so you can see what the terms allow, what they require, and when local law controls.

Yes. We may publish an updated version on this page when our process, legal duty, or security steps change. The newer text applies from the date shown, and we may send a notice through your registered contact details if the change affects you.

Local law controls. If a clause does not fit the rules in your region, we apply the law that governs access there and keep the rest of the terms in force where they still work.

We keep the details needed to run the account, verify actions, match payment records, and answer support requests. That usually includes contact fields, request history, and selected transaction references tied to the service.

Send the exact detail you want changed, the reason for the change, and the contact path linked to your account. We may ask for a check first, then update the record when the request is clear.

Yes, where local law permits and where the request is tied to your account. We may need to confirm your identity first, then share the records that apply to the specific request.

When a payment request arrives, we compare the account name, transaction reference, and the channel used so the record can be matched correctly. If something does not line up, we may pause the request until it is checked.

Use email, chat, or phone and include the page section, date, and the account detail involved. We will route the dispute to the right team and reply through the contact path you used or another secure channel.

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