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How tezmatka protects your account and your rights

When you open an account at tezmatka, your legal standing and data protection are central to how we operate.

Account SecurityData ProtectionWithdrawal RightsSupport Access
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tezmatka How tezmatka protects your account and your rights
GET IN TOUCH

How to reach us about legal questions

Email Support Write to our legal and account team for disputes, data requests, account closure questions…
Live Chat Use the chat widget in your account dashboard to ask about account terms, withdrawal…
Account Settings Request data exports, update personal information, or manage account preferences directly from your account…
SECURITY & TRANSPARENCY

How we handle your data and account safety

Payment Security

Deposits via UPI, Paytm, and PhonePe are processed through encrypted connections. Your card or wallet details are not stored on our servers; payment partners handle sensitive data under their own security protocols.

Account Verification

Before your first withdrawal, we verify your identity and payment method through a standard process. This protects both you and the platform from fraud and unauthorised access to your winnings.

Cookie & Tracking

tezmatka uses cookies to keep you logged in, remember your settings, and track how you navigate the lobby. You can manage cookie preferences in your browser; some features may not work if cookies are disabled.

Data Retention

We keep account records, transaction history, and chat logs for as long as your account is active plus a retention period set by applicable regulation. Closed accounts are archived according to data protection law.

Account Access Rights

You can request a copy of all personal data we hold about you, correct inaccurate information, or ask for deletion where law permits. Submit requests through our support channels and we will respond within the required timeframe.

Contact for Changes

To update your registered email, phone number, bank details or payment method, go to Account Settings or contact support. Verify your identity before any sensitive changes are approved.

Legal questions about your tezmatka account

Your balance remains yours. When you close your account, you can request a withdrawal of any remaining funds. We process withdrawals to your registered payment method within the timeframe stated in your account agreement. Contact support if your withdrawal is delayed.

Yes. You have the right to request all personal data tezmatka holds about you, including account history, transaction records and support communications. Submit a data access request through your account settings or email support. We will provide it in a readable format within 30 days.

Deposits through UPI, Paytm, and PhonePe are encrypted and processed by authorised payment partners. We do not store your payment details on our servers. Each transaction is protected under your payment provider's terms and our account security agreement.

Before approving your first withdrawal, we verify your identity and confirm your payment method matches your account details. This may require a photo ID or bank statement. The process typically takes 24–48 hours. Withdrawals are processed to UPI, Paytm, or PhonePe after verification is complete.

We retain closed-account records according to applicable data protection and financial regulations. Generally, transaction history and account details are kept for several years to comply with auditing and anti-fraud requirements. You can request deletion where law permits by contacting support.

Yes. If you believe a withdrawal was unauthorised or a transaction is incorrect, contact support immediately with your account number and transaction ID. We will investigate and respond within 7–14 days. Our team works with your payment provider to resolve the issue.

Account access and eligibility depend on local law and are available where local law permits. Your region determines which games, payment methods and features are available to you. If your access changes due to regulatory updates, we will notify you through your registered email.

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